Announcing the New WebBasedCron Support Area

Hi everyone,

For a while now we’ve been thinking about how we could improve customer service and help people ask questions and learn more about WebBasedCron quickly and easily. We quickly learned that great tools already existed, and the smartest thing to do was to leverage these tools.

So to build our new Cron Support Area we used an innovative company called Zendesk. Zendesk is built upon the idea that help desk support doesn’t have to be complicated and cumbersome. Companies like Twitter, MSNBC, Scribd, and many more use Zendesk to improve customer service – and now, so do we!

You can use our new Cron Support Area to submit support requests, ask questions in our forums, and more – go ahead and take a look – let us know what you think.

Take care,
George
WebBasedCron


Server Status Tuesday January 12 2010

Update (2:35pm): PEER1 has fixed the problem. Everything should be back to normal. Our apologies for the trouble. The total downtime was roughly 30 minutes.

Our infrastructure hosting provider PEER1 is currently experiencing a network issue in our data center at LAX. The problem occurred at just after 2pm EST. They are aware of the problem and working to fix it now. We will update this post as more information becomes available.

Our apologies for the trouble,
WebBasedCron


Our Birthday – 5 Years Old, Going on 6

Hi everyone,

This past week we celebrated our 5th birthday. We’ve come a long way from the beginning and I sincerely want to thank our loyal customers for trusting us as their cron hosting provider. Our move to PEER1 Networks in August was a good one. Our stability and up-time since then has been 100% and we don’t expect that to change. We look forward to serving you in the years to come and hope everyone has a safe and happy holidays. All the best in 2010.

Thanks,
George
WebBasedCron


Moving to PEER1 (ServerBeach) Networks

Update Aug 30: The move was completed successfully. Everything should be running normal. If you experience any issues please contact us here.

Hi everyone,

Saturday night beginning at 12am EST we will be transitioning WebBasedCron’s servers from Bell Canada to ServerBeach (A PEER1 company). This will dramatically improve the reliability of WebBasedCron. Though the servers will now be located on the West Coast, the timezone will be set to Eastern Standard Time, so your cron jobs will run as expected. We appreciate your business and thank you for choosing WebBasedCron.

If you have any questions please contact us.

Thank you,
George
Web Based Cron


Server Status August 28

Our apologies for the trouble, but our infastructure hosting provider experienced issues today from roughly 2am to 6am EST. This problem has been resolved and everything is back to normal.

Sorry for any trouble,
George
Web Based Cron


New Load Balancer (Update)

Update 11am: Some of you may have also continued to experience problems this morning. This was due to a slight oversight on our behalf when applying certain tuning parameters. Everything should be back to normal. If anyone is experiencing any problems please contact us. Our apologies for any trouble.

Hi everyone,

We deployed a new cron load balancer yesterday to WebBasedCron that is meant to help us scale as we grow. Unfortunately there were some problems and some of you may have experienced problems with your cron jobs. The problem has been fixed and everything is back to normal. If anyone is experiencing any problems please contact us via WebBasedCron.com.

Our apologies for any trouble,
Web Based Cron


Server Status August 11

Update 2:35pm: Everything is back to normal. Our apologies for any trouble.

We are currently experiencing an issue with our infrastructure hosting. The current time is 1:16pm EST. We will update this post shortly with more information.

Our apologies for any trouble,
Web Based Cron